Alejandro G. Frank is a Professor of Industrial Organization at the Department of Industrial Engineering of the Federal University of Rio Grande do Sul (UFRGS) and the Director of the UFRGS Organizational Engineering Group (NEO). He is also one of the Editors of the International Journal of Production Economics (Elsevier) and a member of the board of the European Operations Management Association (EUROMA) and of the Brazilian Chamber of Industry 4.0. Formerly, he was a Research Affiliate at the Massachusetts Institute of Technology (USA) and a Visiting Scholar at Politecnico di Milano (Italy). He received PhD and M.Eng. degrees in Industrial Engineering from UFRGS, Brazil, and a B.Eng. degree in Industrial Engineering from the National University of Misiones (UNaM), Argentina. His research is devoted to the interface between technology and operations management, with emphasis on digital transformation, Industry 4.0, and servitized business models in manufacturing firms.